PRIVACY POLICY

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• contact preferences
• contact or authentication data

Sensitive Information. We do not process sensitive information.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Geolocation Information.We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Access.We may request access or permission to certain features from your mobile device, including your mobile device's Bluetooth, camera, contacts, microphone, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
• Push Notifications.We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
• Location Data.We collect location data such as information about your device's location, which can be either precise or imprecise.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information only as necessary to provide and operate our Services, maintain security, and comply with applicable law. We do not process the content of your messages.

We process your personal information for the following purposes:

Account Information. When you create a Pralaap account, you register with your phone number. Your phone number is used to provide our Services to you and other users. You may optionally add profile information such as a display name and profile picture. This information is used solely to operate your account.

Messages. Pralaap provides end-to-end encrypted messaging and calling. We cannot decrypt or access the content of your messages or calls. Encrypted messages may be temporarily stored on our servers only until they are delivered to the intended recipient’s device. Once delivered, messages are stored on users’ devices and not accessible to us.

Technical Information. We process limited technical information necessary to operate the Services, including authentication tokens, encryption keys, push notification tokens, and related data required to transmit messages and establish connections.

Push Notifications. We use push notification services to notify users of new messages when their device is offline. Device push tokens are processed solely for message delivery purposes.

Security and Abuse Prevention. We process information as necessary to maintain the security of our Services, prevent fraud or misuse, and protect users.

Legal Compliance. We may process information where required to comply with applicable laws or enforce our Terms.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain information only as long as necessary to operate our Services and comply with legal obligations.

We retain personal information based on the type of data and the purpose for which it was collected.

Account Information. Your phone number and account-related information are retained for as long as your account remains active. If you delete your account, associated personal information is deleted immediately, unless retention is required by applicable law.

Messages. Pralaap provides end-to-end encrypted messaging. Encrypted messages are temporarily stored on our servers only until they are delivered to the intended recipient. If a message remains undelivered, it will be automatically deleted from our servers after six (6) months from the date it was sent. Delivered messages are stored on users’ devices and are not retained by us.

Technical and Security Data. Certain limited technical information may be retained for short periods as necessary to maintain service integrity, security, and compliance with legal obligations.

When we no longer have a legitimate business need to process personal information, we will securely delete or anonymize such information in accordance with applicable laws.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use appropriate technical and organizational measures to protect your personal information.

We implement reasonable security safeguards designed to protect the information we process, including encryption and access controls. Messages and calls are protected using end-to-end encryption, meaning we cannot access their content.

However, no method of transmission over the Internet or electronic storage is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the security of your device and accessing our Services in a secure environment.

6. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, update, or delete your account information at any time.

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data.

Account Management. You can update your account information directly within the application settings.

Account Deletion. If you choose to delete your account, associated personal information will be deleted immediately from our active systems, unless retention is required by applicable law.

Withdrawing Consent. If we rely on your consent to process certain information, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal.

If you have questions about your privacy rights, you may contact us at [email protected].

7. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we may update this notice to remain compliant with applicable laws and reflect changes to our Services.

We may update this Privacy Notice from time to time. The updated version will be indicated by a revised ("Last Update") date at the top of this page.

If we make material changes, we may notify you through the application or by other appropriate means. We encourage you to review this Privacy Notice periodically.

8. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Notice, you may contact us:

Email: [email protected]

SENGHOL TECHNOLOGIES PRIVATE LIMITED
Sehlanga, Haryana 124106
India

9. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on applicable laws, you may have the right to request access to the personal information we collect, correct inaccuracies, or request deletion of your data.

You can review and update your account information directly within the application settings.

You may delete your account at any time through the app. Account deletion results in immediate removal of associated personal information from our active systems, unless retention is required by law.

If you wish to make a data access request or have additional questions, you may contact us at [email protected].